Privacy Policy

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. We do not share personal information with third parties except as necessary to carry out our business, your request, or as required by law. We will never sell your personal information, and our operations fully comply with the National Privacy Act.

Introduction

Brisbane Arcade recognises its responsibility for protecting the online privacy of your personal information. If you have any questions or comments about our administration of your personal data, or would like to opt out of receiving any marketing material, please contact us on (07) 3231 9777. This privacy policy sets out the approach we take in relation to the treatment of personal information, detailing how we collect, use, disclose, and secure your information in accordance with our obligations under the Privacy Act 1988 (including the new National Privacy Principles) and National Privacy Principle 5, Openness.

1. COLLECTION

1.1 We collect personal information only when necessary to perform our functions or activities, meaning data is gathered when an individual is identifiable.
1.2 Information is primarily collected to supply customers with products and services, and for secondary purposes such as billing, account management, business planning, product development, and promotions, as well as to enhance the online shopping experience based on browsing and buying history.
1.3 Sensitive information is only collected with consent and when absolutely necessary.
1.4 We do not use underhanded or secretive methods to collect personal data.
1.5 Steps are taken to ensure that individuals on purchased lists are informed about the data collection.

2. USE

2.1 Consent is obtained for using non‐sensitive personal information for secondary purposes at the time of collection, unless the use falls within an individual’s reasonable expectations.
2.2 Personal data is used primarily for the purposes outlined in section 1.2.
2.3 When relying on the direct marketing exception, individuals are clearly informed of their right to opt out, with the opt-out applying across all related bodies corporate.
2.4 Sensitive information is never used for direct marketing.
2.5 Data may be used to prevent imminent threats to life or public safety, or for law enforcement and internal investigations.
2.6 We ensure that personal information is accurate, complete, and up to date before use.

3. DISCLOSURE

3.1 Personal information may be disclosed to related or unrelated third parties if consent has been obtained, including for credit reporting purposes.
3.2 Data may be shared between related bodies corporate, with the receiving entity bound by the original purpose of collection.
3.3 Disclosure to unrelated third parties may occur for outsourcing functions (e.g., billing, customer relations, order fulfilment) provided the purpose is related and within an individual’s reasonable expectations.
3.4 We ensure that contracts with third parties include obligations to comply with the Privacy Act.
3.5 Disclosures may be made to law enforcement, government agencies, courts, or external advisers when permitted or required by law.
3.6 If a disclosure does not align with primary or secondary purposes or lacks prior consent, data will not be shared.
3.7 Customer lists are not sold or shared on a commercial basis; if such sharing ever occurs, it will be done only with appropriate consent and strict contractual safeguards.

4. INFORMATION QUALITY

4.1 We regularly review our data collection and storage practices to enhance accuracy.
4.2 Personal information is destroyed or de-identified as soon as possible—and no later than seven years from the last customer interaction—unless otherwise required by law.

5. INFORMATION SECURITY

5.1 All employees and contractors are required to adhere to our privacy responsibilities.
5.2 We take every reasonable step to secure both paper and electronic records so that only those with a genuine “need to know” have access.
5.3 Our security practices are regularly reviewed to ensure ongoing protection of personal data.

6. ACCESS AND CORRECTION

6.1 Individuals may access their personal records held by us in accordance with the Privacy Act.
6.2 We will correct any inaccuracies in personal information as soon as practicable upon request.
6.3 To access or update your data, please contact Brisbane Arcade Centre Management as detailed on our website.
6.4 A fee may apply for processing complex or resource-intensive access requests.

7. OPENNESS

7.1 Brisbane Arcade Centre Management serves as the first point of contact for any privacy-related inquiries or complaints.
7.2 Our websites prominently display a privacy statement and include a copy of this policy.

8. ANONYMOUS TRANSACTIONS

8.1 Visitors are not required to provide personal information unless necessary to answer an inquiry or deliver a service; however, voluntary submissions (e.g., for competitions or surveys) may be requested.

9. TRANSFERRING PERSONAL INFORMATION OVERSEAS

9.1 We take reasonable steps to limit the personal data sent to overseas organisations.
9.2 If international transfer is necessary for business reasons, the receiving organisation must commit to handling the data in line with the National Privacy Principles.

10. GLOSSARY

Collection: Information communicated to individuals prior to, or soon after, data collection.
Direct marketing: Promotion of goods or services through written, verbal, or electronic means by us, our related bodies, or independent third parties.
Disclosure: Releasing information outside our organisation, including outsourcing functions.
Health information: a. Data or opinions regarding an individual’s health or disability; ii. Their expressed wishes regarding future health services; iii. A health service provided (or to be provided) that is also personal information; b. Other data collected in the delivery of health services; c. Information intended for the donation of body parts or substances.
Opt out: A request by an individual to stop receiving further direct marketing.
Brisbane Arcade: All companies and entities associated with The Trustee for J O’NEIL MAYNE & M E MAYNE ESTATE and McGees Property.
Personal information: Data or opinions about an identifiable individual.
Primary purpose: The main reason for collecting data.
Reasonable expectation: An individual’s justified assumption about how their data will be used or shared.
Related body corporate: Companies that are holding companies, subsidiaries, or otherwise interconnected as defined by corporate structure.
Sensitive information: Data concerning an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual preferences, criminal record, or similar sensitive matters.
Use: The processing and handling of personal information within our organisation.

The Brisbane Arcade Privacy Statement

Collection & Use of Personal Information

1. What personal information does Brisbane Arcade collect? – The types of personal data recorded depend on your use of our site. Transactions, emails, and other interactions may result in different information being collected compared to a simple visit.
General requests: When using our online forms to request information, you will be asked to provide details such as your name, contact information, and account details. This information is necessary to process your request and improve our services. Voluntary surveys may also be conducted.
2. What happens with your personal information? – Collected data may be used for credit verification, billing, account maintenance, notifications about services or promotions, and customer support. Some functions may be outsourced, and information may be aggregated and de-identified for analysis. Anonymous navigation data might also be used for statistical analysis, marketing, and tailoring website content.
3. Will personal information be given to anyone else? – Your data will only be disclosed to third parties as outlined in this Privacy Statement and in accordance with relevant service terms, including for outsourced functions and any disclosures required by law.

Access, Security, and Contact

4. Access and Correction – Once registered as a customer, you may access and correct your account details either by logging into your account or by contacting Brisbane Arcade Centre Management.
5. Are personal account details safe when being transmitted? – We use secure server technology (SSL) and firewalls to encrypt your data during transmission. Despite robust measures, no system connected to the Internet can guarantee absolute security.
6. Are personal account details stored safely? – Reasonable steps are taken to protect your information from loss or unauthorised access, with access limited to authorised personnel only.
7. How may Brisbane Arcade use your personal information? – Your data may be shared with our group companies, agents, dealers, contractors, franchisees, or suppliers as needed to provide products and services.
8. When and how can you opt out? – If you wish to receive only essential communications, you can opt out of additional marketing messages by following the unsubscribe instructions or by contacting Brisbane Arcade Centre Management. Your opt-out request will be actioned as promptly as possible.
9. Your right to access your records. – You can request access to and correction of your personal information. For credit management, we may share certain details (such as identification, purchase history, overdue payments, and more) with a credit reporting agency. You authorise us to use such credit data for assessment purposes, and you retain the right to review and correct it.
10. Contacting Brisbane Arcade – For any questions or concerns regarding this Privacy Statement, please reach out via Centre Managers, McGees Property at Telephone: (07) 3231 9777 or Mail: GPO BOX 997, Brisbane, 4001.

Guidelines

You may link your site only to the home page of the Brisbane Arcade site.
The Brisbane Arcade URL and icon must be displayed clearly and prominently, without damaging its reputation or implying any unapproved association.
If you are permitted to use Brisbane Arcade copyright material, it must be used strictly as directed, without alteration and with proper copyright notices.
Brisbane Arcade reserves the right to take legal action against any unauthorised use of its name or copyright material.